Executive Education Course Policy
Updated: February 10, 2023
USC Marshall Executive Education offers many opportunities for ongoing executive education and professional development. We are committed to delivering customer service that recognizes and respects our clients. Below please find our course policies including discounts, group registration, cancellations and refunds, transfers and substitutions, photo, and video authorization, and much more.
Only one discount code may be redeemed per transaction. Discount code only valid when used individually.
Group Registration Discount and Subscription Packages
We offer group registration pricing and subscription packages for corporations interested in sending teams of three or more to a single topic-focused program or sending teams to a variety of programs. Ask us about group registration and subscription packages to accelerate your organization’s results.
Live (Virtual or In-Person):
All refunds are subject to a $50.00 non-refundable and non-transferable administrative fee per course except when a course is cancelled or rescheduled by USC Marshall Office of Executive Education. In the event a course is cancelled or rescheduled, a full refund of the course fee will be processed. The Office of Executive Education refunds back to original payer and in the original form of payment.
Due to the inherent program costs, the following fee schedule applies if you cancel:
|Within 2 weeks of program start||100% of program fee|
|From 2 to 5 weeks prior to program start||50% of program fee|
|More than 5 weeks prior to program start||$50 processing fee|
Cancellation fees are based on the number of weeks from the program start date. We must receive your cancellation request in writing via e-mail by the dates indicated above.
If, for any reason, you need to cancel your registration, and you paid with a credit card, we can only refund to the same credit card with which you originally paid. If you do not have that credit card available for your refund, we can only issue a credit towards other Executive Education courses, at the value of your original course. We cannot issue a refund to a different credit card
Sales for on-demand programs are final once a course has been launched. Refunds can be obtained for 100% of the program fee prior to launching a course. If the quality of a program fails to meet expectations, the learner shall contact the Office of Executive Education as soon as possible to discuss concerns. The Office of Executive Education shall have the option of granting a one-time course substitution of an alternate on-demand course title
Transfer and Substitution Policy
The Office of Executive Education may accept one-time transfers to an alternate program offering in our discretion. All transfer notices must be received by e-mail prior to the start date of the program. Qualified substitutes for registrations can be accommodated with advance written notice.
USC Marshall Right to Adjust/Cancel Course
Two weeks prior to the start date for this program, a decision will be made to run the program or to cancel it. Marshall School of Business reserves the right to combine or divide classes, change class times, dates, and/or locations, and to make other revisions to these class offerings as deemed necessary. If a course is cancelled by Marshall, participants will be notified and will have the option of transferring to another course, obtaining a credit for future course, or obtaining a full refund. Credits must be used within one calendar year from the date the program was cancelled.
The entire registration fee is payable upon billing and prior to a program start unless a payment plan is approved. All approved payment plans require a minimum of 30% program fee to be paid before the first session. If payment is not received 14 days prior to the program start date, you will be contacted to provide a credit card guarantee.
Photo, Video & Testimonial Rights
My participation in the program shall authorize USC Marshall Office of Executive Education to copy, exhibit, publish or distribute any photo, video, audio, and testimonial for purposes of publicizing and promoting the USC Marshall Office of Executive Education programs or for any other lawful purpose through any media
By completing the online registration process, I give my permission for USC’s Office of Executive Education to enroll me into the corresponding USC non-credit program