Systematic Workplace Problem-Solving
Identify and develop solutions for workplace problems systematically to increase individual, employee, or organizational performance.

Course Information

Start Date: March 12 - 13, 2024

Format: On Campus

Times: 8:30 am - 5:00 pm

Cost: $4,350

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No matter at which level of the organization you are and regardless of if you’re in a corporation, a sole-proprietorship, or any other type of organization – what it comes down to is that people are at the pulse of organizational success.

This course offers a hands-on approach to identifying problems at work that are barriers to success. With a focus on organizational stakeholders’ expertise and motivations in relation to their positions and organizational forces, you will identify root causes for problems through gap analysis and goalsetting and develop dynamic solutions. This step-by-step process plan for improvement, including an approach to measure success upon plan implementation, will support increasing individual, employee, or organizational performance, and is applicable and adaptable to a wide variety of employment levels and organizational settings.

Learning Objectives:

At the conclusion of this program, participants will be able to:

  • Establish organizational, business, and individual or team performance goals
  • Determine performance gaps/problems that prevent the achievement of desired goals
  • Identify root causes for performance gaps
  • Develop applicable solutions to address the problems and close the gaps
  • Develop an approach to measure the success of your solutions upon implementation
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Who Should Attend

Participants across career levels can benefit from this course. It is well-suited for individuals who aspire to enter into or advance within the mid-level career space or are about to set foot into a more advanced career stage.

Digital Badge and Certificate

An important aspect of our programs is the ability to share your accomplishment with important stakeholders. Upon completing this course, you will earn a digital badge recognizing your new proficiency. Share and showcase your achievements by posting your digital badge on online resumes and social networks such as LinkedIn.
2 days, totaling 16 hours
Additional Dates
To Be Announced
Every reasonable effort will be made to ensure this course runs as described on this web page. Please note that course dates and professors are subject to change. You will be notified by email in advance if there is a date or professor change. Additionally, this course also requires a minimum number of registrants to take place. You will be notified by email if the course does not meet this minimum.
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Teaching Methods

This course is offered in an interactive hands-on classroom setting. Participants will apply lecture and discussion content in a sequence of four segments, both as individuals and in small groups. Applying a practice-oriented framework, they will systematically identify and develop solutions for workplace problems to increase individual, employee, or organizational performance.

Program Faculty

Marion Philadelphia

Academic Director John H. Mitchell Business of Cinematic Arts Program, and Professor of Clinical Business Communication

Marion Philadelphia has a background in public relations, journalism, marketing, and the themed entertainment industry. Originally from Germany, she has edited and translated works of non-fiction, contributed to Cal Tech's Einstein Papers Project, and is a published novelist. A business communication and educational leadership expert, she specializes in pedagogy, curriculum, instructional design, and faculty professional development. She is a recipient of the USC Mellon Award for Excellence in Faculty Mentoring and the Evan C. Thompson Faculty Mentoring and Leadership Award.

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